·
By what date does my invoice need to be paid?
·
Can I pay by direct debit, credit card or standing order?
·
To whom do I make my cheque or postal order payable?
· Have you received my payment?
·
How do I get a receipt for my last ground rent payment?
·
I have requested a receipt, but I have not received it
· I am
not receiving my invoices
·
Is ground rent the same as a service charge?
·
My invoice covers a period before I purchased the property. Do I still have to
pay it?
·
I own the property, but the invoices/statements are not in my name
·
I am selling my property soon. Do I have to pay the ground rent?
·
Why has my cheque been returned to me?
By what date does my invoice need to be paid?
You have 28 days from
the date stated on your invoice to make your payment.
Can I
pay by direct debit, credit card or standing order?
We can only accept payment
for ground rent by cheque or postal order.
To whom do I make my cheque or postal
order payable?
All cheques need to be made
payable to "Freehold Managers (Nominees) Ltd".
Have you received my payment?
At busy times, it could take
up to ten working days
from
the date you send your payment to us until it is allocated to your account.
Please allow at least 5 working days before enquiring if we have received it.
How do I get a receipt for my last
ground rent payment?
If you require a receipt,
please send a S.A.E to us and we will send a receipt to you.
I have
requested a receipt, but I have not received it
Whether your request is with your payment, or
sent with a covering letter, your receipt will be issued as soon as the request
is received. However, all requests must contain a S.A.E.
I am not
receiving my invoices.
All invoices are sent to the
property address. However, if you are not living there, please write, fax or
email details of your current address and all correspondence will be sent
there.
Is ground rent the same as a service
charge?
No. A service charge is paid
to your Managing Agent/Management Company and is for the upkeep and maintenance
of the communal areas. Ground rent is the fee paid to Freehold Managers because
the property is built on land that we own.
My invoice covers a period before I
purchased the property. Do I still have to pay it?
Yes. As part of your contract of sale, your
solicitor should have ensured that the previous owner would still be liable for
a proportion of any outstanding ground rent. It may be that the previous
owners' solicitor has retained a sum of money to cover this outstanding
balance. We advise that you speak to your solicitor to recover any monies that
are due to you.
I own
the property, but the invoices/statements are not in my name.
This could be due to the
fact that we have not received the necessary Notices of Assignment and Charge
in accordance with the terms of your lease. Please ask your solicitor to
forward these notices to allow us to update your details.
I am
selling my property soon. Do I have to pay the ground rent?
Yes. You should pay all charges due on your
property prior to the sale taking place. To protect the purchaser's interests,
it is the responsibility of their solicitor to ensure there are no debts
outstanding on the property. If you have not paid in full, it will delay the sale
of your property. Your own solicitor will apportion any money due back to you
upon completion of the sale.
.
Why has my cheque been returned to me?
There are a number of reasons
why your cheque may have been returned to you. The most common are as follows:
· Your account may be paid in full and you have sent further payment. We are unable to put your account into credit.
· You may have sent a cheque which is more than the amount owed. Again, this would put you into credit.
· Your cheque may not be sufficient to cover what you owe; we do not accept part-payment.
· There may be errors on your cheque, such as
missing information, e.g. date, signature, and/or amount. Or rectified mistakes
may not have been initialled.
All cheques that are returned will be accompanied by a letter explaining why we
have chosen to do this.